Kapil Sharma

As Principal – Customer Advocacy, Kapil is focused on identifying and addressing real customer pain points, ensuring that product experiences align with genuine user needs—not just assumptions. His role bridges the gap between what users truly need and what teams deliver, advocating for solutions that are intuitive, inclusive, and impactful.

With a foundation in user interface design, front-end development, and destination management software, Kapil brings a deep understanding of how design, technology, and customer expectations intersect. He leverages this experience to influence product direction, reduce friction in user journeys, and ensure every touchpoint delivers measurable value.

Kapil believes that true advocacy means listening deeply, asking the right questions, and translating insights into action. He works closely with cross-functional teams to amplify the voice of the customer, shape product strategy, and champion accessibility, responsiveness, and empathy at scale.

Whether through product decisions, process improvements, or direct user feedback, Kapil is driven by one goal: helping customers succeed—because when they win, the product wins.