Challenges Faced by Travel Agents in Today's World

We know that the increasing competition in today’s travel industry means that you have to run to get ahead of your competitors to bring in more potential leads. But, once this is done, you have brought in leads, you cannot stop and sit back. You must strive to curate the perfect experiences based on customer needs and budget. This is easier said than done because of its time-consuming and complex nature. But, we’re here to make your life easier and work more enjoyable. At SRIGGLE, our experts strive to curate the industry’s top destination management software that not only helps automate these complex business processes but also ensures that you can bring in more leads. 

With a wide range of travel agency software solutions available, we ensure that your journey to becoming the top travel company in the UK, USA, UAE, Dubai, Malaysia, Canada, and other countries is a cakewalk. Although there will be numerous obstacles in your path, our experts have years of industry experience and know how to navigate troubled waters smoothly. When you partner with us, you get access to the agency’s best booking software that ensures better business growth. 

Need more reasons to understand why you must invest in travel portal development services as soon as possible? Check out the following article to understand why you need our help and invest in our B2B and B2C travel portal development services with a clear mind. 

Customer Engagement Can Be Quite Difficult 

The internet has made it easier for customers to seek alternatives and find better quotes right at their fingertips. So, you must find a way to deliver your promotions and email messages that persuade customers to get back to you and book services. With our advanced travel agency software solutions, businesses can now better maintain customer data and curate 1:1 marketing strategies. Moreover, our software solutions can be easily integrated with existing CRM systems and other software solutions to help you get a 360-degree view of customer behavior, user needs, and preferences. 

High Chances Of Manual Errors 

When most of your business work is left to manual effort, there are high chances of calculation errors. For example, agents might not have access to updated data and might use it in their calculations. This can not only cause business losses but can also lead to bad customer deals. To help prevent these, our software solutions use advanced API integration that provides businesses with real-time data and automates complicated business processes. So, these tasks are not left to your agents and reduce the risk of miscalculations and business losses. 

No Information About The Target Audience 

Most travel companies and agents have no information about user preferences and demands. This means that they might have to deliver multiple itineraries before building one that better suits customer needs and preferences. But, our software solutions include CRM software solutions to help you segment your target audience and better store their needs and preferences. So, your agents will have in-depth knowledge about users and will be able to better build itineraries, plans, and marketing schemes. 

Lack Of Actionable Plans And Strategies 

The most common problem and challenge faced by travel agencies is the lack of actionable plans and strategies. This means that agents are left to figure things out on their own which can cause a lot of confusion and delay service delivery. SRIGGLE’s software solutions come with a dashboard that lists all open tasks as per their priority to help you better tackle your to-do list. Moreover, our solutions use advanced technologies like AI and data analytics to quickly deliver in-depth reports that provide users with actionable strategies.   
   
Also Check: Discover the Advantages of SRIGGLE's Booking Software Solutions 

Unstructured Enquiry Management

The prime task of travel agents and tour companies is to handle inquiries but the problem is that these come from multiple sales channels. So, it is quite difficult for agents to manage customer inquiries and handle them with the help of streamlined and consistent workflows. Our inquiry management tool lists all open customer inquiries and allows your agents to manage them in a flash. Moreover, you can provide managers with access to allow them to assign tasks to agent profiles allowing for better inquiry management and business functioning.